Privacy Policy

Key Points:

• Your data is never sold or shared with third parties for marketing
• We use military-grade encryption for all secure information storage
• You control exactly what information our Sidekicks can access
• Your Vault data is never used to train AI models
• You can delete your information at any time

1. WHO WE ARE AND KEY DEFINITIONS

Juno Life, LLC ("Juno," "Meet Juno," "meetjuno.com," "we," "us," or "our") is a Delaware limited liability company that provides personal task completion and life management services. We combine human assistance with AI technology to help busy families manage their everyday tasks.

Key Terms:

• "Sidekicks" are our trained human assistants who complete tasks on your behalf
• "Vault" is our secure, encrypted storage system for sensitive information
• "Service" means our task completion platform and all associated features

2. INFORMATION WE COLLECT

Information You Provide Directly

When you use our Service, you may provide:

Account Information:

• Name, email address, and phone number
• Billing information and payment methods
• Time zone and communication preferences
• Household member information

Task-Related Information:

• Task descriptions and instructions
• Preferences and requirements
• Communications with our Sidekicks

Vault Information:

• Files, documents, and attachments
• Sensitive data you choose to encrypt and store securely
• Account credentials for services you want us to access
• Personal information needed for specific tasks
• Any other private information you choose to vault

Information We Collect Automatically

When you use our Service, we automatically collect:

Technical Information:

• IP address and device identifiers
• Browser type and operating system
• Usage patterns and navigation data
• Session information and timestamps

Communication Data:

• Phone call recordings and transcriptions
• Email communications and metadata
• SMS message content and delivery information
• Interaction logs with our Sidekicks

3. THE VAULT: MILITARY-GRADE SECURITY

Our Vault feature is designed to give you complete control over your sensitive information while enabling our Sidekicks to help you effectively.

How Vault Encryption Works

Multiple Layers of Protection:Your sensitive information is protected through envelope encryption, where each piece of data gets its own unique encryption key. Here's how it works:

1. Individual Encryption: Each piece of Vault data is encrypted with its own unique AES-256 key
2. Key Management: These encryption keys are themselves encrypted using AWS Key Management Service (KMS)
3. Secure Storage: Your encrypted data is stored in AWS's secure data centers with multiple physical and digital security layers
4. Zero-Knowledge Architecture: We can only decrypt specific pieces of information when you explicitly authorize access for a particular task

Granular Access Control:

• If a Sidekick only needs your zip code, they cannot see your full address
• Access is granted on a task-by-task basis with your explicit approval
• All access is automatically revoked when a task is completed
• All access is logged and visible at any time in your account dashboard

AI-Free Processing Promise

Your Vault data is never processed by AI systems.

When our Sidekicks need to use your Vault information:

• Information is processed locally by human team members only
• Your data is never sent to OpenAI, Anthropic, or any other AI provider
• Vault contents are never used for training or improving AI models
• All Vault interactions are handled through secure, human-operated systems

Complete Audit Trail

Every interaction with your Vault data is logged and visible to you:

• Detailed Access Logs: See exactly when, why, and by whom your data was accessed
• Task Context: Understand the specific purpose for each data access
• Duration Tracking: Monitor how long information was accessed
• Instant Deletion: Remove any Vault item immediately with one click
• Automatic Cleanup: Set rules to automatically remove unused information

4. HOW WE USE YOUR INFORMATION

Primary Service Delivery

We use your information to provide our core services:

Task Completion: Our Sidekicks use your information to complete requested tasks, including contacting third parties on your behalf, accessing accounts you've authorized, and making decisions within the scope of your instructions.

Communication Management: We create phone numbers and email addresses to communicate on your behalf while protecting your personal contact information, wherever possible.

Account Management: We maintain your account, process payments, and provide customer support.

Service Improvement

We analyze usage patterns using anonymized, aggregated data to:

• Optimize task completion workflows
• Improve our matching system between tasks and Sidekicks
• Enhance our communication templates and processes
• Identify common pain points and develop solutions

Statistical Data Rights: We have the right to use aggregated, anonymized, and statistical data derived from the operation of our services for business and operational purposes, provided that such data does not reveal your identity or confidential information.

Important: Service improvement analysis never includes personally identifiable information or Vault contents.

Marketing and Advertising

What We Do:

• Advertise on platforms like Meta (Facebook/Instagram) and Google to reach potential customers
• Use analytics to understand which marketing messages resonate and optimize our advertising spend

What We Don't Do:

• Share your personal information with advertising platforms or third parties for their marketing purposes
• Track you across other websites or sell your data to data brokers
• Build advertising profiles about you to sell to others
• Use your Vault information, or any other provided information, for any marketing or advertising purposes, ever

Legal and Security Purposes

We may use your information to:

• Comply with legal obligations and respond to lawful requests
• Protect our rights and the safety of our users and team members
• Prevent fraud and investigate security incidents
• Enforce our Terms of Service

5. INFORMATION SHARING AND DISCLOSURE

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information stays within the Juno system unless specifically required for task completion or legal compliance.

Task Completion Sharing

To complete your tasks, we may share necessary information with:

Third-Party Services: When you authorize us to book appointments, make purchases, or manage accounts on your behalf, we share only the minimum information required to complete the specific task.

Service Providers: Contractors or vendors who assist with task completion under strict confidentiality agreements and access controls.

Communication Partners: When making calls or sending emails on your behalf, we may share your information as necessary to represent you authentically.

Legal Requirements

We may disclose information when required by law, such as:

• Responding to subpoenas or court orders
• Investigating potential legal violations
• Protecting the safety of individuals or the public
• Complying with national security requirements

Business Transfers

If Juno is acquired or merged with another company, your information may be transferred as part of that transaction. You will be notified of any such change in ownership or control.

6. DATA RETENTION AND DELETION

Retention Periods

All data is retained until 30 days after account closure, to allow for data requests. After that, data is automatically and securely deleted, including all Vault data.

Deletion Process

You can request deletion of your information at any time.

7. AI USAGE AND DATA PROTECTION

Our AI Providers

We use AI services from OpenAI and Anthropic to enhance our service:

Task Processing: AI helps route tasks to appropriate Sidekicks and suggests completion strategies.

Communication Enhancement: AI assists with drafting initial responses and optimizing communication efficiency.

Quality Assurance: AI helps identify potential issues or improvements in our service delivery.

AI Data Protection Standards

When using AI services, we ensure:

Anonymization: All data shared with AI providers is stripped of personally identifiable information.

No Training Data: Your information is never used to train or improve third-party AI models.

Contractual Protections: Our agreements with AI providers include strict data protection and deletion requirements.

Vault Exclusion: No Vault data is ever processed by AI systems under any circumstances.

Human Oversight: All AI recommendations are reviewed by human Sidekicks before any action is taken.

8. INTERNATIONAL DATA TRANSFERS

Our services are hosted in the United States, and all data processing occurs within US data centers under US privacy laws and regulations. If you are located outside the United States, your information will be transferred to and processed in the US.

For users in the European Union or other regions with specific data protection laws, this transfer is necessary for the performance of our contract with you and the provision of our services.

9. YOUR PRIVACY RIGHTS AND CONTROLS

Our Privacy Leadership Commitment

At Juno, we believe exceptional privacy protection should be the standard, not the exception. Rather than providing different levels of privacy based on where you live, we extend the strongest privacy protections to all our users, regardless of location. We align our practices with leading privacy legislation worldwide and give every user the same comprehensive rights and protections.

Universal Privacy Rights

Every Juno user enjoys these comprehensive privacy rights:

Right to Know

You can request detailed information about:

• What data we collect and why we collect it
• How we use your information to provide our services
• Who we work with (like our AI providers) and what data they process
• How long we keep your data and our deletion practices
• Your specific personal information that we have on file

Right to Access & Portability

• Download your data in common, machine-readable formats
• Review your Vault contents and access logs at any time
• Export your task history and communications
• Transfer your information if you decide to leave our service

Right to Correct

• Update inaccurate information immediately through your account
• Modify your preferences and communication settings
• Correct any errors we may have in your personal details

Right to Delete

• Delete specific information you no longer want stored
• Close your account and have all data removed within 30 days
• Clear communication history for completed tasks

Right to Control

• Manage Vault access with granular permissions per task
• Control marketing communications and promotional messages
• Set data retention preferences for different types of information
• Opt out of optional data processing while keeping core services

Right to Object & Restrict

• Object to data processing based on legitimate interests
• Restrict how we use your data in certain circumstances

Account Controls

Through your account dashboard, you can:

• View and edit your personal information
• Manage Vault contents and access permissions
• Review detailed access logs and audit trails
• Download your data in portable formats
• Delete specific information or your entire account

Communication Preferences

You can control how we communicate with you:

• Marketing Communications: Opt out of promotional emails and messages
• Service Notifications: Manage alerts about task updates and account activity
• Emergency Contacts: Cannot be opted out for security and service delivery

10. STATE-SPECIFIC PRIVACY COMPLIANCE

While we provide leading privacy protections to everyone, we also comply with specific state requirements:

California (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know: Request information about categories of personal information we collect, sources, business purposes, and third parties we share with.

Right to Delete: Request deletion of your personal information, subject to certain exceptions.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Virginia (VCDPA)

• Full compliance with Virginia Consumer Data Protection Act
• Data minimization principles in practice
• Purpose limitation for all data processing

Colorado (CPA)

• Complete compliance with Colorado Privacy Act
• Enhanced consent requirements for sensitive data
• Robust data protection assessments

Connecticut (CTDPA)

• Full adherence to Connecticut Data Privacy Act
• Transparency in data processing activities
• Consumer rights facilitation

Other States

As new state privacy laws take effect, we proactively update our practices to meet or exceed new requirements, ensuring all users benefit from enhanced protections.

11. INTERNATIONAL PRIVACY STANDARDS

GDPR-Level Protection for All

We apply European Union General Data Protection Regulation (GDPR) standards to every user:

• Legal Basis: Clear lawful basis for all data processing
• Data Minimization: We only collect what's necessary for our services
• Purpose Limitation: Data is only used for stated purposes
• Storage Limitation: Clear retention periods with automatic deletion
• Security by Design: Privacy and security built into every feature
• Transparency: Clear, understandable privacy communications

Global Best Practices

Our privacy program incorporates leading practices from Canadian PIPEDA, UK Data Protection Act and UK GDPR, Australian Privacy Principles, and Brazilian LGPD.

12. HOW TO EXERCISE YOUR RIGHTS

Simple Process

1. Email us: privacy@meetjuno.com
2. Tell us what you need: Access, deletion, correction, or other request
3. We verify your identity: Quick verification to protect your privacy
4. We fulfill your request: Usually within 10 business days, always within 30 days

What to Include

• Your full name and email address
• Specific request type (access my data, delete my account, etc.)
• Any additional details that help us process your request quickly

No Cost to You

All privacy requests are processed at no charge. We believe privacy rights shouldn't cost money.

Verification Process

To protect your privacy, we verify your identity through:

• Account authentication
• Email verification
• Additional verification questions if needed
• Government ID verification for sensitive requests

Response Timeline

• Acknowledgment: Within 24 hours
• Simple Requests: Completed within 10 business days
• Complex Requests: Completed within 30 days with regular updates
• Urgent Issues: Immediate response for security-related privacy concerns

13. ENHANCED PROTECTIONS BEYOND LEGAL REQUIREMENTS

Vault System Advantages

Individual Encryption Keys: Each piece of sensitive data gets its own unique encryption key—far beyond what any law requires.

Zero-Knowledge Access: Our team can only see exactly what you authorize for each specific task—more granular than any privacy law mandates.

AI-Free Sensitive Data: Your Vault information never goes to AI systems—a protection we provide regardless of legal requirements.

Real-Time Audit Logs: See exactly when and why your data was accessed, with more detail than any regulation requires.

Proactive Privacy Features

• Default Privacy Settings: Your account starts with the most privacy-protective settings
• Automatic Data Minimization: We automatically limit data collection and retention beyond what's legally required
• Transparent Communication: We explain our privacy practices in plain English, not legal jargon
• User Control Priority: When in doubt, we give you more control, not less

14. SECURITY MEASURES AND INCIDENT RESPONSE

Comprehensive Security Program

We protect your information through:

Encryption: All data is encrypted in transit and at rest using industry-standard protocols.

Access Controls: Multi-factor authentication and role-based access for all team members.

Regular Audits: Independent security assessments and penetration testing.

Infrastructure Security: AWS-hosted infrastructure with multiple layers of physical and digital protection.

Team Training: Regular security awareness and data protection training for all personnel.

Security Incident Response

If we discover a security incident that may have compromised your personal information:

1. Immediate Assessment: We conduct a thorough investigation to understand the scope and impact
2. Rapid Notification: You'll be notified within 72 hours of confirming the incident
3. Detailed Communication: We provide specific information about what happened, what data may have been affected, and what we're doing about it
4. Remediation Steps: We implement immediate fixes and additional safeguards
5. Ongoing Support: We provide direct contact information and ongoing updates until the situation is fully resolved

15. CHILDREN'S PRIVACY

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information immediately.

16. COOKIE POLICY

Cookies We Use

• ‍Essential Cookies: Required for service functionality (login, security, preferences)
• ‍Analytics Cookies: Help us understand service usage (Google Analytics with IP anonymization)
• ‍Communication Cookies: Enable chat and support features

No Cross-Site Tracking Cookies: We do not use cookies for tracking across other websites.

Cookie Controls

You can control cookies through:

• Browser settings to block or delete cookies
• Account preferences for optional cookies
• Opt-out links for third-party analytics

Note: Blocking essential cookies may impact service functionality.

17. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes:

• Continued Choice: You can choose to discontinue the service if you don't agree with the changes

Notification of Changes

We will notify you of material changes through:

• Website posting of updated policies

19. OUR PRIVACY PROMISE

Privacy Leadership: We don't just comply with privacy laws—we strive to exceed them and set new standards for privacy protection in the personal assistance industry.

Equal Treatment: Every user gets the same world-class privacy protections, regardless of where they live or travel.

Transparency: We're committed to clear, honest communication about our privacy practices without legal jargon or hidden terms.

User Control: Your privacy choices are respected and easy to exercise through simple, accessible tools.

Continuous Improvement: We regularly enhance our privacy protections based on user feedback, emerging best practices, and evolving legal requirements.

20. CONTACT US

Privacy-Related Inquiries

Email: privacy@meetjuno.com

‍Mail:
Juno Life, LLC
Privacy Department
8605 Santa Monica Blvd #74803
West Hollywood, CA 90069

Response Commitment

We commit to responding to all privacy inquiries within 10 business days and will provide regular updates on the status of any requests requiring additional time to process.